Rapid-cycle user and customer research

NPS, PSAT, and CSAT survey design and implementation

Voice of the customer feedback loop implementation

User and customer advisory boards development

Research planning and roadmaps

Survey design and implementation

Workflow and journey mapping

Usability and user acceptance testing

Personas

Organizational assessment and design

Change management strategy

Documentation and policy

Training and facilitation

Hiring and talent strategy

eNPS survey design and implementation

Assessment for AI ready teams

Workflow analysis

Tool recommendations

Procurement support

Governance and ethics

Keynote speaking

Presentations and workshops for teams

Conferences

Training design and implementation

Workshop facilitation

Instructional design and LMS implementation